Privacy Policy

Robbins Parking maintains robust administrative and system-level security controls to ensure the confidentiality and integrity of your personal information. Protecting your information is one of our highest priorities.

Our internal access to personal data is strictly limited to authorized personnel only. Even senior leadership, including the President, does not have unrestricted access to personal information. All staff with access to data are trained and operate in full compliance with this policy and applicable privacy legislation.

Personal information collected for the administration of monthly parking agreements is used solely for managing and servicing those accounts. We do not use this information for any other purpose without your consent.

In cases involving unpaid parking violations, Robbins Parking may obtain Registered Owner Information through vehicle license plate searches. This information, which may include the name and address of the vehicle’s registered owner(s), is collected solely for the purpose of enforcing outstanding parking fees. It is used only as outlined in this policy.

By parking in any lot managed by Robbins Parking, individuals provide implied consent to the collection, use, and disclosure of their personal information (such as license plate numbers or vehicle details) for enforcement and administrative purposes, as outlined in the posted signage and on-site terms and conditions. Failure to comply with lot regulations may result in a Payment Notice being issued. Personal information collected in these circumstances is handled in accordance with this Privacy Policy and applicable privacy laws

When paying at our parking meters, only essential credit card details (card number and expiry date) are collected. All payment data is fully encrypted and is never visible to Robbins Parking employees at any time.

The Automatic License Plate Recognition System (ALPR) utilizes a vehicle with an on-board computer and rooftop-mounted cameras to scan and photograph license plates in a geographic area. A photograph is taken when a license plate is detected, and the license plate photo is converted into data format. This data is cross-referenced with permit-holder data (license plate number/province, permit number, timestamp data) that has been securely uploaded to the on-board computer (laptop) from the existing T2 database housed at Robbins. The T2 Security Centre (housed at Robbins with the T2 database) will then query the T2 Pay-by-License-Plate database in Burnaby as a final check to determine if the suspected vehicle has purchased parking in the last few moments. Permit-holder information is periodically updated throughout the day via the same secure connection, encrypted, to ensure permit-holder information on the laptop remains current. All data and photos on the laptop are automatically deleted at the end of the day via the vendor’s proprietary process, when the data is downloaded to the Genetec Security Centre. The data in the Security Centre will be immediately deleted as it is not needed.

We work with an Automatic License Plate Recognition System (ALPR), this utilizes a vehicle with an on-board computer and rooftop-mounted cameras to scan and photograph license plates in a geographic area. A photograph is taken when a license plate is detected, and the license plate photo is converted into data format. This data is cross-referenced with permit-holder data (license plate number/province, permit number, timestamp data) that has been securely uploaded to the on-board computer (laptop) from the existing database housed at Robbins. This system will the query the license plate database is also cross referenced with another database stored in Burnaby as a final check to determine if the suspected vehicle has purchased parking in the last few minutes. Permit-holder information is periodically updated throughout the day via the same secure connection, encrypted, to ensure permit-holder information on the laptop remains current. All data and photos on the laptop are automatically deleted at the end of the day via the vendor’s proprietary process.

We may disclose personal information when required or permitted by law, including:

• To comply with a subpoena, warrant, or court order.
• To government authorities or other entities asserting lawful authority.
• Where we believe the information may assist in the investigation of unlawful activity.
• To our legal counsel for purposes related to compliance or legal proceedings.

To prove that we are entitled to collect information on a vehicle, we must be able to produce a record of a parking violation.

Our website allows users to view parking rates and locations and to pay outstanding violations. All personal and payment information provided online is used exclusively for its intended purpose. Credit card numbers are encrypted immediately upon processing and cannot be reused.

Robbins Parking does not sell or trade personal information to third parties. However, we may share limited information with authorized third-party service providers, such as collection agencies, for the purpose of recovering unpaid accounts. These third parties are subject to the same or greater legal privacy obligations as Robbins Parking.

Personal information may be disclosed only to the following parties, where applicable and appropriate:

• The registered owner, upon valid proof of identity.
• Canada Post, for mailing collection notices.
• Legal counsel, for communication or legal action.
• Collection agencies acting on behalf of Robbins Parking.
• External auditors, as required by law or regulatory authorities.

How does Robbins Protect My Information?

The security of your personal information is a high priority for Robbins.  We maintain extremely high safeguards and current security standards to protect our customers’ your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration, or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.

In the event of a security breach involving personal information, we will take steps to contain the breach, assess the risk of harm, and notify affected individuals where appropriate.

This Privacy Policy may be updated periodically to reflect changes in our services, legal obligations, or privacy practices. When changes are made, the “Last Updated” date at the top of this policy will be revised accordingly. We encourage you to review this policy regularly.

Robbins Parking is accountable for all personal information under its control. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Email: privacymanager@robbinsparking.com
Call us at: 1-800-382-4439
Write us at: Robbins Parking Service
Attention: Privacy Manager
1102 Fort Street
Victoria, BC V8V 3K8