Monthly Parking

Our customer service representatives will arrange a time for you to pick them up at one of our offices in Victoria or Nanaimo. Our offices are open 8.30am-4pm Monday- Friday.  Decals can be mailed, but access cards or fobs cannot. A deposit is required for decals and access cards or fobs.

Yes. After cancelling your monthly parking pass, return your decal, access card and/or key fob within seven days and we will return your deposit ($30 for a decal; $30 for an access card; $50 for a key fob).

Damaged decal/key/card can be exchanged, at no charge to you. If you have lost the decal/key/card we will quickly issue you a new one – please note that a new deposit may be required.

After your parking application has been processed and you have paid the appropriate deposits, your monthly parking can start immediately (please note that your first bill may include some prorated charges). If you wish to begin on a different day, then just let us know. Each lot is different, but generally the latest you can start is the beginning of the following month.

To cancel your pass, contact us using the form below– please remember we need a one full calendar month’s notice to cancel your monthly parking pass (for example, to cancel monthly parking on August 31, you must provide notice on or before July 31).  Any payments taken prior to cancellation will no be refunded. We do not offer mid-month cancellations.

Unfortunately, no. Each Robbins’ lot and parkade is owned by a different company (we manage parking services on the behalf of our clients), meaning every location is run as a separate business.

In the rare occasion you cannot find a spot in your regular lot, please give our office a call (250-382-4411 ext 3 in Victoria or 250-753-6789 in Nanaimo). Our customer service representatives will direct you to the nearest lot, flagging your car in our system to ensure you do not receive an unfair violation notice.

You can find our Terms Conditions here.

Yes. After cancelling your monthly parking pass, return your decal, access card and/or key fob within seven days and we will return your deposit ($30 for a decal; $30 for an access card; $50 for a key fob).

You can register up to 3 plates per parker onto your account. This means you can use whichever plate you want each day, however only 1 plate may be present at one time.

You can call the office during our current business hours to amend any plates that you need to, and we can change them around as much as you want, as long as there is no more than 3 per parker. We are working on a self-service portal, which would mean you could update this information yourself. All parkers will be notified when this service is available.

This is only used for Random parking currently. If you have a reserved stall, we do not patrol for a plate. Reserved stalls are generally self-patrolled, meaning that we don’t patrol unless there is someone parked in your stall that is not authorized. You would then give us a call and we would send a patroller over to investigate and action as needed. There are some lots that differ from this, but we will advise you if this is the case.

You can have 3 plates per parker, if only 1 plate is present at a time. If you have 3 parkers you can have a total of 9 plates on the account but only 3 may be present at one time.